Explore the crucial role of customer retention strategies in ensuring the growth and sustainability of your business. The Importance of Customer Retention for Business Growth Customer retention is a critical aspect of business growth. While acquiring new customers is important, retaining existing customers is equally…
Having a general manager in a small or medium-sized enterprise (SME) can bring many benefits. A general manager can provide leadership and direction for the company, which can be especially valuable for SMEs that may not have a large management team or may be experiencing…
Today, quality initiatives, superior service, cost of doing business and succeeding at doing business are commonly shared ownership issues. Reliance on individual experience and competencies and even greater reliance on fragmented cross-organizational work units can actually prove prohibitive to achieving these. Proven, positive strategies…
Abolish performance appraisals? Certainly, if they don’t work! Performance appraisals impede genuine feedback, and there’s no solid evidence that it motivates people or lead to meaningful improvement. In fact it usually produces distorted and unreliable data about the contribution of employees. Consequently, the resulting…
Most of us cringe when we hear there is an upcoming teambuilding, morale improvement, employee engagement, and team productivity workshop that we are expected to attend. Why are we so turned off? What is it about team dynamics that challenge many of us? Why does…
adapted from an article by Joanne Susi “Work as if it doesn’t matter.” John Gray made this statement in his book “How to Get What You Want, and Want What You Have.” When I first read this, I wondered how I could possibly do that…
A young woman went to her mother and told her about her life and how things were so hard for her. She didn’t know how she was going to make it and how she wanted to give up. She was tired of fighting and struggling.…
Congratulations, you’ve started your business! Finally, after years of working for someone who you just knew had no idea what they were doing, you’re ready to go. The only problem is, you don’t have any idea what you’re doing either. This is where a business…
Clashing With Your Employee? It’s a harsh truth to accept that we simply don’t all see eye-to-eye. What’s worse is that you can in many cases be directly responsible for an employee that you don’t like. The question you may find yourself asking is ‘how…
Top tier football teams are undoubtedly made up of some of the most talented footballers in the world. They put in the time and effort and they train hard, they work relentlessly to become the best they can be. However, even with all this talent…
